This policy explains how Daily Clothes NG handles requests involving returns, exchanges and refunds for clothing purchased through dailyclothesng.com. We aim to resolve genuine order issues fairly and efficiently. This policy does not exclude or limit any consumer rights that cannot lawfully be excluded under applicable Nigerian law.
1. Contact Us Before Returning an Item
Please contact us before sending an item back so we can review the issue and provide return instructions. Include your order number, the item concerned, a brief explanation and clear photographs where the issue involves damage, a defect or an incorrect item.
2. When a Return or Exchange May Be Accepted
Subject to applicable law and the circumstances of the order, we may accept a return or exchange when an item:
- Arrives damaged or defective;
- Is materially different from the item ordered or described;
- Is the wrong item, size or colour due to an error in fulfilment; or
- Qualifies for a voluntary change-of-mind return under any return offer expressly stated on the website or at the time of purchase.
For change-of-mind requests, acceptance is not automatic. Please check the product page and any applicable promotion terms before ordering. Where no change-of-mind return offer applies, returns may be limited to cases involving an error, defect, misdescription or other situation covered by applicable law.
3. Reporting Timeframe
To help us investigate promptly, please report visible damage, missing items or an incorrect delivery as soon as reasonably possible and, where practicable, within 48 hours of receiving the order. This is a requested reporting timeframe for efficient handling; it does not remove or reduce any statutory rights or remedies available to you.
4. Condition of Returned Items
Unless the item is defective, damaged, incorrectly supplied or applicable law requires otherwise, items considered for a voluntary return should be unworn, unwashed, unused, unaltered and returned with original tags, packaging and any included accessories. Please take reasonable care of the item while a return request is being reviewed.
We may ask for photographs or other reasonable information to assess a claim. Do not send an item back until we have provided instructions, unless applicable law requires a different process.
5. Items That May Not Qualify for Voluntary Returns
For hygiene, product-integrity or promotional reasons, certain items may be excluded from voluntary change-of-mind returns where the exclusion is clearly disclosed and permitted by law. This may include items marked as final sale or products that have been worn, washed, altered or damaged after delivery. These exclusions do not apply where they would unlawfully restrict rights relating to defective, misdescribed or incorrectly supplied goods.
6. Exchanges and Size Issues
If you need a different size or colour, contact us to check availability. Exchanges depend on stock and may require the original item to be returned for inspection. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable. Please review the size guide and product measurements before ordering.
7. Return Shipping Costs
Where a return is necessary because we supplied the wrong item or the item arrived damaged or defective, we will explain the reasonable return arrangements and applicable cost responsibility in line with applicable law. For voluntary change-of-mind returns accepted under an express return offer, the customer may be responsible for return delivery costs if this was disclosed before purchase.
8. Refund Method and Timing
Once a return is approved and any necessary inspection is completed, refunds will normally be made using the original payment method where practicable. If that is not possible, we will contact you to agree on a lawful alternative.
Our proposed service target is to initiate an approved refund within 5–10 business days after approval. The time for funds to appear in your account may depend on your bank, card issuer, payment service provider or other financial institution. If there is a delay, we will provide an update where reasonably possible. This target is an operational estimate and does not override any shorter period required by law.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once the order has been packed or dispatched. If cancellation is no longer possible, you may request a return in accordance with this policy and applicable law.
10. Items Not Received or Missing from an Order
If your order has not arrived within the estimated delivery period, or an item appears to be missing, contact us with your order details. We will make reasonable efforts to investigate with the delivery provider and determine an appropriate resolution.
11. How to Request a Return or Refund
- Contact Daily Clothes NG using the phone number or address listed below.
- Provide your order number and explain whether you are requesting a return, exchange or refund.
- Attach clear photographs if the issue concerns damage, a defect or an incorrect item.
- Wait for our response and return instructions before sending the item back.
- Keep your return shipment receipt or tracking details until the matter is resolved.
12. Contact Details
Daily Clothes NG
Address: 25, Ohifeme Aikhoje Street, Ajah, Lagos, Nigeria.